Terms and Services

Thank you for choosing CIPD Institute! These Terms and Conditions (“Terms”) govern your use of our website: (www.cipdinstitute.com) and the educational services we offer (“Services”). By accessing or using our website or enrolling in a Course, you agree to be bound by these Terms.

1. General

1.1 These Terms outline the conditions for purchasing our Courses, whether by phone, mail, or online. By placing an order, you agree to these Terms. Please keep a copy for your records.

1.2 You must be at least 17 years old and legally able to enter into contracts to place an Order.

1.3 You are responsible for all activities associated with your account details and password. Keep your password confidential. Notify us or the Training Provider immediately if you suspect unauthorized access.

1.4 Please ensure that all information you provide is accurate and up-to-date. Inform us promptly of any changes.

1.5 We reserve the right to: (a) suspend or terminate access to On-line Access and/or cease to provide the Services where you are in breach of these Terms; (b) delete, vary or change any content in the Training Provider’s Brochure or Site at any time; and (c) terminate or cancel Orders (although we will not charge you for any Orders which we cancel for reasons which are not due to your default).

2. Payments

2.1 Full payment for the Course is required before the Course starts, unless otherwise stated in your Order.

2.2 If you miss a payment deadline, your access to course materials and online support will be paused until payment is complete.

2.3 You are responsible for the full Course fee, which can be paid by bank transfer, credit/debit card, or direct debit.

2.4 If you’re receiving financial support from an employer or sponsor, you must provide proof of approval and confirm that they will pay the fees directly.

2.5 Course prices can change, but any changes won’t affect Orders already confirmed under Clause 3.

3. Order and Delivery of the Course

3.1 Your order is an offer to buy the Course under these terms, which we can accept or reject.

3.2 We only accept your order once we confirm it by arranging for the Course or its materials to be sent to you.

3.3 We aim to ship Courses within five working days, but this may vary. If a Course is unavailable, we’ll inform you.

3.4 Our contract covers only the Courses we confirm in Clause 4.2.

3.5 We’ll try to send all Course materials and software together, but we might send them in parts.

3.5 We’ll send materials and software to your last registered address. Online access and login details will be sent to your last registered email. Receiving these confirms your agreement to these terms.

3.6 Check the materials and software upon delivery and inform us promptly of any defects or missing items.

3.7 If you don’t notify us of defects or cancellation within 14 days, you’re accepting the Course. This doesn’t affect your consumer rights.

3.8 If you return materials or software due to cancellation, we’ll refund the Course price minus any applicable costs. You can’t cancel if you’ve used or damaged the materials or software. If there’s a defect, we’ll replace the item or offer a refund.

3.9 You’re responsible for the materials and software once delivered. Ownership transfers upon full payment. You don’t own the intellectual property rights in the Course.

4. Services

4.1 By agreeing to these Terms, you acknowledge the provision of Services as outlined in this Clause by the Training Provider.

4.2 The Training Provider may delegate its responsibilities, including Tutor Support, to third parties. This does not diminish our liability to you.

4.3 Our Services include Tutor Support and assignment marking, available for the specified Tutor Support Period. This period can be extended for a fee, subject to availability.

4.4 If third-party course membership is required for exams or certification, it’s the student’s responsibility to arrange this, unless purchased through the college. Course-included memberships are valid for 11 months per level.

4.5 Students are responsible for arranging and purchasing third-party exams, unless purchased through the college. Exams bought with the Course must be taken within six months of the Tutor Support Period’s end. We will assist with exam arrangements where possible.

4.5 In addition to your consumer rights, we offer course transfers in exceptional circumstances. Transfers are at our discretion and may incur additional fees. Access to the original Study Area and Tutor Group may be lost.

5. Online Access

5.1 Your Course may require access to our Online Learning Environment. By accessing this platform, you agree to follow its rules. We reserve the right to suspend or terminate your access if you breach these Terms or platform rules.

5.2 You are responsible for protecting your account details and password. Notify us immediately if you suspect unauthorized access.

5.3 We cannot guarantee uninterrupted or error-free online access. However, we will strive to minimize disruptions and provide alternative learning options if access is significantly impacted.

6. Intellectual Property Rights

6.1 The Training Provider or its licensors own all intellectual property rights in the Course, materials, and online learning environment.

6.2 We retain ownership of any intellectual property created by students as part of the Course (Student Output).

6.3 You do not acquire any ownership rights in the Course, materials, online learning environment, or Student Output. You may not copy, modify, or distribute any part of the Course without our permission.

6.4 We grant you a limited right to use the Course and your Student Output solely for your personal study and completion of the Course.

6.5 If granted online access, you agree to keep your login details secure and comply with platform rules. We may suspend or terminate your access if you breach these terms or fail to pay in full.

7. Third-Party Content

7.1 We may provide links to external websites. Clicking these links will take you away from our site. We are not responsible for the content or availability of these external sites.

7.2 We do not control the content of linked third-party websites. We are not affiliated with these third parties and do not endorse their products or services.

7.3 We cannot guarantee the accuracy of information found on linked websites. Always verify information before relying on it.

7.4 The privacy and security policies of linked websites may differ from ours. Review their policies carefully.

7.5 For questions or concerns about third-party products or services, contact the relevant third party directly.

8. Termination

8.1 We may end this agreement if:

• You seriously breach these Terms and fail to correct it within 30 days of our notice. We may suspend your Services and online access until the issue is resolved.
• You cannot pay your debts or become insolvent.
• You misuse the Course in a way that infringes our intellectual property rights.

8.2 You may terminate this agreement under Clause 12.

8.3 If either party ends this agreement, you must return all materials and software, delete all copies, and stop using the Services and online access.

9. Limitation of Liability

9.1 Our liability for direct losses is limited to the Course fee, except in cases of death, personal injury, fraud, or where the law prohibits such limitations.

9.2 We are not liable for indirect or consequential losses, such as lost profits or data, under any circumstances.

9.3 Information on our website or brochures may change without notice. We are not responsible for outdated information.

9.4 We cannot guarantee virus-free software or online platforms. Protect your system when using our services.

9.5 We are not responsible for issues caused by telecommunications providers or their networks.

9.6 We reserve the right to change Course prices, information, and specifications, subject to Clause 3.

10. Other Terms

10.1 These Terms represent the entire agreement between us and supersede any previous agreements.

10.2 Failure to enforce any provision of these Terms does not waive our rights.

10.3 If any part of these Terms is invalid, the remaining terms will still apply.

10.4 Notices to us should be sent to our registered office. We can contact you using the details you provided.

10.5 This agreement is binding on both parties and their successors. You cannot transfer your rights, but we can.

10.6 These Terms are governed by English law. Any dispute arising from, or related to, these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

11. Use of Your Personal Information

11.1 We may use the personal information you provide for various purposes, including assessing lending applications, preventing fraud, conducting audits, managing debts, and analyzing data.

11.2 We may share your information with or obtain information about you from credit reference and fraud prevention agencies.

11.3 We will not share your information with companies outside the Avado group, except to prevent fraud or as required by law.

11.4 For details on how we handle your information and your rights, please refer to our privacy policy.

12. Cancellation

12.1** Right to Cancel: You have 7 days from the purchase date to cancel your Course purchase under the Consumer Contracts Regulations.

12.2** Course Transfers (Optional): In addition to your legal rights, we may offer course transfers in exceptional circumstances.

• Transfers require Training Provider approval and depend on availability.
• Transfer fees may apply.
• Only one transfer per student is allowed.
• Third-party funding (employers, sponsors) requires proof of approval.
• Deferrals do not extend your cancellation period beyond the original Course start date.

12.3** How to Cancel or Transfer: Contact our Student Success department by phone at +44 (0) 203 893 5400 or email [email address removed] (office hours: Monday-Friday, 9am-5pm).

12.4** Cancellation Process:

• For cancellations, return course materials (and software, if applicable) by recorded delivery in original condition and packaging with the original delivery note.
• We will process your full course refund within 14 days of cancellation confirmation.
• We will also reimburse reasonable return shipping costs.

Our Customer Support team is available:

• Monday to Thursday: 8am – 8pm
• Friday: 8am – 5pm
• Saturday: 10am – 4pm

If you have any issues or complaints, please contact our team. We have a formal complaints procedure that we will provide upon request.