11.1.1 we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you have given notice of cancellation. In this case we will refund any payment made by you in full.

11.1.2 you will no longer be able to access any on-line elements of the Online Learning Package, or any e books provided as part of the Materials.
11.2 If you cancel this Agreement after the expiry of the fourteen day cooling off period and you have paid for the whole Online Learning Package in advance:

11.2.1 we will consider a partial refund of the fees paid by calculating and retaining the fees due up until the date the request was received. We will also keep a cancellation fee and refund any difference between the amount paid and the amount retained.

11.2.2 from the date we receive your cancellation notice, we will be entitled to remove your access to any e-books provided as part of the Materials  and

11.2.3 from the date we receive your cancellation notice, you will no longer be entitled to access any on line elements of the Online Learning Package.

11.3 If you cancel this Agreement after the expiry of the fourteen day cooling off period and you have paid part of the Fees under a Payment Plan:

11.3.1 you will not be entitled to any refund of Fees paid to that date.

11.3.2 all outstanding Fees payable due by you to us, up to the point of cancellation, become payable.

11.3.3 you will be required to pay an amount calculated based on your open balance. For balances less than £500 you will be required to pay a £50 cancellation fee. For balances greater than £500 you will be required to pay us 10% of your open balance in addition to the £50 cancellation fee.

11.3.4 from the date we receive your cancellation fee , you will no longer be entitled to access any on line elements of the Online Learning Package.

11.4 You cannot cancel this Agreement after the expiry of the fourteen day cooling off period if:

11.4.1 The support period on your course has ended. 11.4.2 if you have less than 25% of the support period left on your course

11.5 Where we make a refund to you, we will do so using the same method originally used by you to pay for the purchase.

11.6 If you cancel this Agreement after the expiry of the fourteen day cooling off period and we have processed your registration or membership with the Awarding Body:

11.6.1 you will not be entitled to any refund of the Fees paid to date for registration and you will be required to pay any outstanding Fees due.

11.6.2 you will be required to pay any outstanding Fees for the membership if you have activated this with the Awarding Body